Privacy Policy.

Who We Are

Cobalt Computer Services Inc. is an independent IT consulting company based in Eugene, Oregon. We help businesses in Oregon and nationwide with IT consulting, troubleshooting, technology planning, and cybersecurity guidance. Our Site is hosted on Squarespace.

Information We Collect

Information you give us

When you use the contact form on our Contact Us page, we collect:

• Your first and last name
• Your email address
• Your phone number (optional)
• The subject and message you send us

We also collect whatever information you choose to share when you call us, email us, or reach us another way.

Information collected automatically

When you visit the Site, our website platform (Squarespace) and the services it uses may automatically collect certain technical information, such as:

• Your IP address and general location (for example, city or region)
• Your browser type, device type, and operating system
• The pages you view, the time and date of your visit, and the page or site that referred you
• Information collected through cookies and similar technologies (see “Cookies and Analytics” below)

We do not use the Site to sell products, run a newsletter, or offer user accounts.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Provide and schedule the services you ask us for
• Operate, maintain, and improve the Site
• Understand how visitors use the Site, in general terms
• Protect the Site and our contact form from spam, abuse, and security threats
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information, and we do not share it for targeted advertising.

We share information only in these situations:

• Service providers. We use companies that help us run the Site and our business. For example, Squarespace hosts the Site and processes contact form submissions, and Google provides the spam protection (reCAPTCHA) on our contact form and the fonts used on the Site. These providers handle information on our behalf or as needed to provide their services.
• Legal reasons. We may share information if we believe it is required by law, a court order, or a legal process, or to protect the rights, property, or safety of Cobalt, our clients, or others.
• Business changes. If Cobalt is involved in a merger, sale, or similar transaction, information may be transferred as part of that transaction.
• With your permission. We may share information for any other purpose with your consent.

Cookies and Analytics

Cookies are small files stored in your browser. Our Site runs on Squarespace, which uses cookies and similar technologies that are needed for the Site to work properly and secure, and to provide basic, built-in visitor statistics (such as page views and traffic sources). We use these statistics to understand how the Site is used.

Our contact form uses Google reCAPTCHA to help block spam. reCAPTCHA collects information about your device and how you interact with the page, and that information is subject to Google’s Privacy Policy and Terms of Service. The Site also loads fonts from Google Fonts, which means your browser connects to Google’s servers when pages load.

We do not use Google Analytics, Google Tag Manager, the Meta (Facebook) Pixel, or other advertising trackers on the Site.

Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the Site may not work as expected. You can learn more about Squarespace’s practices in the Squarespace Privacy Policy and Squarespace Cookie Policy.

Third-Party Tools and Links

Our Tools page offers free resources from other companies:

• EasyDMARC. The Tools page includes an embedded EasyDMARC lookup tool. If you enter a domain name or other information into it, that information is sent to and handled by EasyDMARC, not by Cobalt.
• Links to outside tools. We link to tools such as Have I Been Pwned, MXToolbox, SSL Labs, Downdetector, Bitwarden’s password generator, IP Chicken, and Fast.com.

The Site also links to our Facebook and Instagram pages, our Google reviews, TeamViewer (for client support sessions), and our web designer’s website.

These outside sites and tools are run by other companies and have their own privacy policies. We do not control them and are not responsible for how they collect or use information. Please review their policies before you use them.

Data Security

We take reasonable steps to protect the information you send us. However, no website, internet transmission, or storage system is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as we need it for the purposes described in this policy, such as responding to your request, providing services, keeping business records, and meeting legal requirements. After that, we delete it or keep it in a form that no longer identifies you.

Children’s Privacy

The Site is meant for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Your Choices and Rights

You can always choose not to send us information through the contact form. You can also ask us to see, correct, or delete the personal information you have shared with us by contacting us using the details below. We will respond within a reasonable time and may need to confirm your identity first.

Oregon residents

To the extent the Oregon Consumer Privacy Act applies to us, Oregon residents may have the right to:

• Confirm whether we process your personal data and get a copy of it
• Get a list of the specific third parties we have shared personal data with
• Correct inaccurate personal data
• Delete personal data
• Opt out of the sale of personal data, targeted advertising, and certain profiling

As stated above, we do not sell personal data or use it for targeted advertising. To make a request, contact us using the details below. If we deny your request, you may appeal by replying to our decision, and if you are not satisfied with the outcome of the appeal, you may contact the Oregon Department of Justice.

California residents

To the extent the California Consumer Privacy Act applies to us, California residents may have the right to know what personal information we collect, use, and disclose; to request deletion or correction of personal information; and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law. We will not discriminate against you for exercising any of these rights. To make a request, contact us using the details below.

How to Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Cobalt Computer Services Inc.
P.O. Box 335
Cheshire, OR 97419
Phone: (541) 393-2545
Email: billing@cobaltservicesinc.com
Online: Contact Us page

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. We encourage you to review this page from time to time.