Client tools

Client Remote Connection

When Cobalt needs to assist remotely, use this TeamViewer link. A technician will walk you through it — no account required on your end.

Start remote session
  1. Step 01

    Click the button to download or open TeamViewer.

  2. Step 02

    Share your ID with the confirmed Cobalt technician you are speaking with.

  3. Step 03

    Approve the connection when prompted.

Also on this page

Support, services, and the diagnostics we ask for on a call.

Call support

(541) 393-2545 — fastest for outages and appointments.

Call now

Contact form

Send a message about a question or project. We will follow up.

Go to contact

Services

IT consulting, troubleshooting, hardware and software, cybersecurity, disaster recovery, and vendor coordination.

View services

About Cobalt

How we work, what we stay for, and why businesses call us back.

About us

Speed test

Check connection speed before or during a troubleshooting call.

Run test

What’s my IP (IP Chicken)

Find your public IP address — have it ready for network support.

Look up IP

Have I Been Pwned

Check if your email appeared in a known data breach.

Check email

MXToolbox

Check your email server, SPF, DKIM and blacklist status.

Check email server

SSL Labs Server Test

Check that a website’s security certificate is set up correctly.

Test certificate

Downdetector

See if Microsoft 365, Google, or your internet provider is having an outage.

Check outages

Bitwarden Password Generator

Create a strong, random password.

Generate password

Tools open in a new tab.

Which tool, when

Start here if you are not sure what to open.

  1. 01

    Computer won’t start, or a critical outage

    Call (541) 393-2545. We will triage and schedule on-site or remote support.

  2. 02

    A technician asked you to connect

    Use Client Remote Connection above — only while you are speaking with a confirmed Cobalt technician.

  3. 03

    A question or project that can wait

    Use the contact form. We will follow up.

  4. 04

    Slow internet or network trouble

    Run the speed test and note your IP address before you call.

  5. 05

    Worried an email account was exposed

    Check it on Have I Been Pwned.

  6. 06

    Email bouncing or landing in spam

    Run your domain through MXToolbox to check SPF, DKIM and blacklists.

  7. 07

    Browser warns your website is not secure

    Test the certificate with SSL Labs.

  8. 08

    Microsoft 365, Google, or internet suddenly down

    Check Downdetector for a wider outage before you call.

  9. 09

    Need a new password

    Create one with the Bitwarden Password Generator.

Email Security Check (DMARC Lookup)
Live status

Service Status

Live status of the cloud, social, AI, internet, cell and power services our clients rely on.

Cloud Services

Social

AI Services

Internet Providers

Cell Carriers

Power

Last checked: …

  • Operational
  • Degraded
  • Outage
  • Unknown

Status comes from each provider's public status page or outage map and refreshes every few minutes. Social and AI tiles cover US service; Microsoft Copilot uses the Microsoft 365 status feed; Facebook and Instagram reflect Meta's business tools status. Cell carrier and internet provider tiles turn yellow when independent network measurements show a sharp drop for that provider in Oregon (Starlink: across its network); select a tile for the carrier's own outage page. Power tiles flag outages affecting 100+ customers; small, localized outages are shown but not flagged. Select a tile for full details from the provider.

Carrier signals: IODA (Georgia Tech)