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Like an in-house IT department, Cobalt provides an array of services that ensure things are running smoothly. A good IT department is not only a help desk, but it also safeguards your business by developing and implementing strategies that protect your network and data. Your IT department should be proactive in understanding your business’s needs and managing its risk.

Here are some of the things that Cobalt will do for you:

General Troubleshooting

If you have a problem – your computer keeps freezing, you think you’ve been hacked, your printer stops working, you deleted a critical file – just call. We’ll be there in no time. Although the problem might be simple, we may need to take a look at your entire setup to identify anything in your system that might be causing problems. We know from experience that it’s not always the most obvious thing.

Hardware and Software Procurement

When we design or upgrade a system, we’ll make recommendations on all the bits and pieces you need. But we don’t leave it at that. We’ll go out and procure it all, from computers, printers and monitors, to network equipment.

Network Assessment

If you’re not yet our customer and need a new IT tech, we’ll do a network assessment. We look at everything in your system and network, then provide you some recommendations. And by “network,” we mean everything from the laptop and printer to the server, as well as anything outside your network that might impact you. This could include your email, your website, and your use of Dropbox or another file sharing system. We ask questions about antivirus, firewalls and find out if you have any third-party backups. Everything is on the table for analysis and assessment.

System Design, Setup and Upgrades

If you are setting up a new office, we’ll design your computer and networking systems from scratch, then set everything up. From local servers to networking, firewalls, security and wireless, we’ll purchase the necessary hardware and software, put everything into place, and make sure it’s humming along perfectly before we’re finished.

Or perhaps you need upgrades to an existing system, either hardware, software or both. We’ll do that, too. And before we leave, we’ll train you and your staff on your new system, if you need it.

Disaster Planning and System Recovery

This is the serious stuff: you’ve experienced complete system failure. Your motherboard, processor and backup systems all went down, and your data appears lost in a digital firestorm. While we don’t tear apart hardware ourselves to get at the data, we know where to send your hard drive and will help you through the process.

Better, however, if we helped you prevent getting into this mess. Call us before you have a crisis, and we’ll create a plan to develop a system that puts you in a strong, defensive position against disastrous events.
And for your peace of mind: we carry special cyber insurance, designed for e-commerce. No matter what happens, we’ll have you covered.

Auditing and Compliance Scanning

If your business is required to comply with HIPAA, PCI DSS, or any other standard, we’ll make sure you’re in compliance. The Health Insurance Portability and Accountability Act, or HIPAA, ensures that your patient information is secure, private and meets certain administrative standards. The Payment Card Industry Data Security Standard, or PCI DSS, regulates the use of customer data during credit card transactions.

We’ll audit and monitor your system to ensure that it adheres to the requirements for security, procedures, network architecture, employee activity and so on. If we provide recommendations for improvement, we’ll come back and re-audit your systems to double-check that any problems were addressed.

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